Terms and Conditions

Last updated: 25 July 2026

These Terms and Conditions govern your use of anchorpage.co.uk and your dealings with AnchorPage Publishing & Media House Ltd, trading as AnchorPage Publishing & Media House (“AnchorPage”, “we”, “us” or “our”).

By using our website, submitting an enquiry or manuscript, accepting a quotation, paying an invoice or entering into a written agreement with us, you agree to the terms that apply to the relevant activity.

These website terms do not replace a project-specific proposal, quotation, service agreement or publishing agreement. Where there is a conflict, the signed or expressly accepted project agreement will take priority.

About AnchorPage

AnchorPage Publishing & Media House Ltd is a UK-based publishing and media business serving authors, founders, families, businesses and organisations in the United Kingdom, the Middle East and international markets.

Website: anchorpage.co.uk
Email: info@anchorpage.co.uk

Definitions

For these Terms and Conditions:

Client means the person, organisation or authorised representative purchasing or requesting services from AnchorPage.

Consumer means an individual acting mainly for purposes outside their trade, business, craft or profession.

Services means any writing, ghostwriting, editing, proofreading, design, formatting, publishing, distribution, branding, launch, media, consultation or related service provided by AnchorPage.

Project Agreement means a quotation, proposal, statement of work, service agreement, publishing agreement, invoice or other written document accepted by the client.

Materials means manuscripts, drafts, recordings, photographs, notes, research, artwork, documents, data and other content provided by either party.

Deliverables means the work product identified in the relevant Project Agreement.

Website Use

You may use this website for lawful purposes and to obtain information about AnchorPage and its services.

You must not:

• Use the website unlawfully or fraudulently
• Attempt to gain unauthorised access to the website or related systems
• Introduce viruses, malicious code or harmful technology
• Copy substantial parts of the website without permission
• Misrepresent your identity or authority
• Submit unlawful, defamatory, infringing or harmful material
• Interfere with the website’s operation or security
• Use automated tools to scrape or reproduce website content without permission

We may restrict access where reasonably necessary to protect the website, our business or other users.

Website Information

Website content is provided for general information.

Although we aim to keep information accurate and current, we do not guarantee that every description, price indication, service detail or availability statement will always be complete or up to date.

Nothing on the website constitutes legal, financial, tax, investment or professional advice outside the publishing and media services expressly agreed.

A service is not confirmed until AnchorPage issues and the client accepts an applicable Project Agreement.

Enquiries and Manuscript Submissions

You may contact AnchorPage with a book idea, manuscript, proposal, sample chapter or general publishing enquiry.

Submitting material:

• Does not guarantee acceptance
• Does not create a publishing agreement
• Does not oblige AnchorPage to provide services
• Does not guarantee feedback, representation, publication or commercial success
• Does not transfer ownership of your intellectual property to AnchorPage

We may decline a project at our discretion, provided that we do not act unlawfully or contrary to an existing binding agreement.

Client Authority and Ownership

By providing materials to AnchorPage, you confirm that:

• You own the materials or have permission to use them
• You have authority to commission the project
• The materials do not knowingly infringe intellectual-property rights
• The materials do not knowingly breach confidentiality, privacy or contractual obligations
• Any factual claims are supported where appropriate
• Any permissions, releases or licences required from third parties have been obtained
• You will disclose known legal or reputational risks connected to the project

You remain responsible for the legality and accuracy of materials you provide.

Services

AnchorPage may offer services including:

• Ghostwriting and book development
• Memoir and biography writing
• Manuscript review
• Developmental editing
• Copyediting
• Proofreading
• Book-cover design
• Interior layout and formatting
• Publishing setup
• Distribution support
• Author branding
• Book-launch support
• Press and media materials
• Interview and podcast preparation
• Corporate and legacy publishing

The exact services, deliverables, schedule, price and revision allowance will be stated in the Project Agreement.

Formation of a Contract

A binding project contract is normally formed when the client:

• Signs a Project Agreement
• Confirms acceptance in writing
• Pays a required deposit or invoice
• Instructs AnchorPage to begin work after receiving the agreed scope

We are not obliged to begin work until any required payment, information, materials and approvals have been received.

Project Scope

The Project Agreement defines what is included.

Work outside the agreed scope may require:

• A revised quotation
• Additional fees
• A revised schedule
• Written approval before the extra work begins

Examples of additional work may include:

• Additional chapters
• Extensive rewriting after approval
• New research not originally agreed
• Further interviews
• Additional design concepts
• Extra revision rounds
• Changes to an approved manuscript
• Reformatting for additional editions or platforms
• New marketing or media deliverables

Quotations and Prices

Unless stated otherwise:

• Quotations are based on the information available at the time
• Prices may change if the scope, word count, complexity or timeline changes
• Taxes, printing, distribution, platform, courier, licensing and third-party costs may be charged separately
• A quotation remains valid only for the period stated in it
• Currency and payment method will be identified in the relevant invoice or agreement

Any estimate is not a fixed price unless expressly described as fixed.

Payments

Payment terms will be stated in the Project Agreement or invoice.

We may require:

• A non-refundable project reservation payment where lawful and clearly agreed
• A deposit before work begins
• Instalments linked to milestones
• Full payment before final files are released
• Reimbursement of approved third-party costs

Invoices must be paid by the stated due date.

Where an invoice remains overdue, we may, after reasonable notice:

• Pause work
• Withhold unfinished or final deliverables
• Adjust the project schedule
• Charge interest where legally permitted and agreed
• Recover reasonable collection costs where legally permitted

Pausing a project because of late payment may affect the delivery date.

Deposits and Advance Payments

Deposits or advance payments reserve production time and fund initial work.

Whether a deposit is refundable will depend on:

• Consumer cancellation rights
• Work already completed
• Costs already committed
• The terms of the Project Agreement
• Applicable law

Nothing in these Terms removes a consumer’s statutory rights.

Client Responsibilities

The client must:

• Provide accurate and complete instructions
• Supply required materials on time
• Nominate an authorised decision-maker where applicable
• Review drafts and provide organised feedback
• Respond within agreed review periods
• Obtain necessary permissions and approvals
• Pay invoices when due
• Keep backup copies of original materials
• Perform a final review before publication
• Notify AnchorPage promptly of changes that may affect the project

Delays caused by missing instructions, materials, payment or feedback may extend the schedule.

Timelines and Delivery Dates

Project dates are estimates unless expressly stated to be guaranteed.

Timelines may depend on:

• Timely client responses
• Availability of source material
• Word count and complexity
• Revision requests
• Third-party platforms or suppliers
• Printing and distribution schedules
• Events outside our reasonable control

We will use reasonable efforts to meet agreed schedules but are not responsible for delay caused by the client or an independent third party outside our reasonable control.

Reviews, Feedback and Approvals

The client should review each draft carefully.

Feedback must:

• Be supplied within the agreed period
• Be clear and consolidated
• Come from the authorised contact
• Relate to the agreed scope

A stage may be treated as approved where the client:

• Confirms approval
• Instructs AnchorPage to proceed
• Uses or publishes the deliverable
• Fails to respond for an extended period after reasonable reminders, where the Project Agreement permits this

Approval of one stage may limit later changes to that stage.

Revisions

The number and type of included revisions will be stated in the Project Agreement.

Unless otherwise agreed, revisions do not include:

• A complete change of concept
• Rewriting based on new instructions
• Adding substantial new material
• Reversing previously approved decisions
• Correcting inaccuracies in client-provided information
• Changes requested after final approval
• Changes caused by third-party platform requirements introduced later

Additional revisions may be quoted separately.

Editorial Judgement

Writing, editing and design involve professional and creative judgement.

We may recommend changes concerning:

• Structure
• Clarity
• Tone
• Style
• Accuracy
• Readability
• Market positioning
• Design
• Production suitability

The client remains responsible for final approval unless the Project Agreement expressly provides otherwise.

Differences in personal taste do not necessarily mean that a service has been performed incorrectly.

Proofreading and Final Approval

Proofreading reduces errors but does not guarantee that every possible error will be identified.

Before publication, the client must review and approve:

• Names
• Dates
• Quotations
• Facts
• Figures
• Contact details
• Legal statements
• Image captions
• Layout
• Cover text
• Metadata
• Pricing
• Platform information

AnchorPage is not responsible for errors introduced after final approval or by changes made outside our control.

Research and Fact-Checking

Research and fact-checking are included only where expressly stated.

The client is responsible for verifying specialist, medical, legal, financial, historical, technical or personal claims unless professional verification has specifically been included.

AnchorPage does not provide legal clearance for defamation, privacy, copyright or regulatory risk unless a qualified legal review is separately arranged.

Artificial Intelligence and Technology

AnchorPage may use appropriate software and technology to support administration, transcription, research organisation, proofreading, formatting or production.

We will not treat automated output as a substitute for professional human judgement where human editorial or creative work has been agreed.

Where confidential or sensitive material is involved, technology use should follow the confidentiality and data-protection arrangements applicable to the project.

Project-specific restrictions may be agreed in writing.

Intellectual Property Provided by the Client

The client retains ownership of original materials supplied to AnchorPage.

The client grants AnchorPage a limited licence to use those materials only as reasonably necessary to:

• Assess the project
• Provide the agreed services
• Communicate with the client
• Maintain appropriate project records
• Comply with legal obligations

This licence ends when no longer reasonably required, subject to contractual, legal, archival and backup requirements.

Intellectual Property Created by AnchorPage

Ownership of Deliverables created by AnchorPage will be governed by the Project Agreement.

Unless otherwise agreed:

• AnchorPage retains ownership until all related invoices are paid
• Upon full payment, the client receives the rights expressly identified in the Project Agreement
• Pre-existing tools, templates, methods, know-how and processes remain AnchorPage’s property
• Third-party fonts, photographs, illustrations, software and platform assets remain subject to their own licence terms
• Rejected concepts and unused drafts remain AnchorPage’s property unless expressly transferred

No rights are transferred beyond those stated in writing.

Moral Rights and Credits

Authorship, ghostwriting confidentiality, acknowledgements and credits will be handled according to the Project Agreement.

Where legally possible and appropriate, any waiver or assertion of moral rights must be expressly agreed.

AnchorPage will not publicly claim involvement in a confidential ghostwriting project without permission, except where disclosure is legally required.

Confidentiality

Each party should protect confidential information received from the other.

Confidential information does not include information that:

• Is already lawfully public
• Was lawfully known before disclosure
• Is received lawfully from another source
• Is independently developed without using confidential information
• Must be disclosed by law or court order

We may disclose information to authorised contractors and professional advisers where reasonably necessary and subject to appropriate obligations.

More detailed confidentiality terms may be included in the Project Agreement or a separate non-disclosure agreement.

Portfolio and Promotional Use

AnchorPage will not publicly display confidential or unpublished client material without permission.

For non-confidential published projects, any use of:

• Book covers
• Author names
• Testimonials
• Project descriptions
• Extracts
• Logos
• Case studies

should be subject to permission or the relevant Project Agreement.

Third-Party Materials and Licences

A project may use third-party materials such as:

• Stock photographs
• Fonts
• Illustrations
• Music
• Video
• Software
• Templates
• Platform services
• Printing services

Such materials remain subject to third-party terms.

The client may be required to pay licence or renewal fees and comply with restrictions concerning territory, duration, circulation, format or commercial use.

Publishing Platforms and Distribution

Publishing and distribution may involve independent platforms, printers, retailers, aggregators or distributors.

AnchorPage does not control:

• Platform approval decisions
• Account suspensions
• Retail availability
• Search rankings
• Printing variations
• Delivery times
• Royalty reporting
• Platform fees
• Changes to platform policies
• Removal or rejection of content

The client may need to accept separate third-party terms.

AnchorPage will provide the agreed assistance but cannot guarantee acceptance, availability or performance by a third party.

Accounts, ISBNs and Metadata

Responsibility for platform accounts, ISBN ownership, imprint details, tax information, bank details and publishing metadata will be defined in the Project Agreement.

The client must ensure that information supplied for account setup and publication is accurate.

Where AnchorPage assists with an account belonging to the client, the client remains responsible for maintaining access and complying with platform terms.

Printing

Printed colours, paper, binding, trim and finishes may vary slightly from digital previews or samples.

Printer tolerances and manufacturing variations do not necessarily amount to defects.

The client must approve print-ready files and, where appropriate, physical or digital proofs before a full print order is authorised.

Once printing has begun, changes may require additional payment.

Marketing, Media and Commercial Results

AnchorPage may provide branding, launch, promotional and media support.

We do not guarantee:

• Book sales
• Bestseller status
• Media coverage
• Interviews
• Reviews
• Awards
• Distribution placement
• Search ranking
• Social-media reach
• Revenue
• Profit
• Investment return
• Public response

Commercial performance depends on factors outside AnchorPage’s control.

Content Standards

We may refuse, pause or terminate work involving content that we reasonably believe:

• Is unlawful
• Infringes intellectual-property rights
• Is defamatory
• Invades privacy unlawfully
• Promotes fraud or deception
• Contains malicious or knowingly false material
• Creates an unacceptable legal, safety or reputational risk
• Violates third-party platform rules
• Has been provided without appropriate authority

Where possible, we will explain the concern and allow the client an opportunity to address it.

Consumer Cancellation Rights

Where the client is a UK consumer entering into a qualifying distance or off-premises service contract, the client may have a legal right to cancel within 14 days from the date the contract is entered into.

To cancel, the consumer should send a clear statement to:

info@anchorpage.co.uk

The message should include:

• The client’s name
• The project or service
• The contract date
• A clear request to cancel

Where the consumer expressly asks AnchorPage to begin work during the cancellation period, the consumer may be required to pay a proportionate amount for services performed before cancellation.

Where a service has been fully performed during the cancellation period following the consumer’s express request and acknowledgement, the right to cancel may be lost where the law permits.

Different rules may apply to personalised goods, printed products and digital content.

Nothing in these Terms limits statutory consumer rights.

Business Clients

The statutory cancellation rights described above generally apply to consumers, not clients purchasing wholly or mainly for business purposes.

Business clients remain bound by the cancellation and termination provisions in their Project Agreement.

Client Cancellation After Work Begins

Outside any statutory cancellation right, a client may request cancellation in writing.

The client will normally remain responsible for:

• Work completed
• Time reserved
• Approved third-party costs
• Non-cancellable commitments
• Work in progress
• Any cancellation fee clearly stated in the Project Agreement

We will provide a reasonable account of amounts due.

Pausing a Project

A project may be paused by agreement or where:

• Payment is overdue
• Required materials are missing
• Feedback is substantially delayed
• The client becomes unavailable
• A legal, ethical or content concern arises
• Work cannot reasonably continue

A paused project may require a revised schedule or restart fee where this was clearly agreed and is reasonable.

Inactive Projects

Where a client does not respond for an extended period, we may give written notice that the project will be treated as inactive.

Resuming an inactive project may depend on:

• Team availability
• A revised timeline
• Payment of outstanding invoices
• An updated scope
• A reasonable restart charge where agreed

We will not impose unreasonable charges or remove statutory rights.

Termination by AnchorPage

We may terminate a project on written notice where the client:

• Seriously breaches the agreement
• Fails to pay after reasonable notice
• Repeatedly fails to provide required instructions
• Supplies unlawful or infringing material
• Behaves abusively or threatens staff or contractors
• Creates an unacceptable legal or security risk
• Becomes insolvent
• Makes performance impossible

Where appropriate, we will provide an opportunity to remedy the breach.

The client remains responsible for properly due amounts relating to work performed and committed costs.

Effects of Termination

On termination:

• Work will stop at the appropriate point
• Outstanding invoices become payable
• Each party should return or securely handle confidential material as required
• Rights already transferred remain subject to the agreed payment conditions
• Clauses intended to survive termination remain effective

These may include confidentiality, intellectual property, payment, liability and dispute provisions.

Service Standards and Consumer Rights

Where UK consumer law applies, AnchorPage will perform services with reasonable care and skill.

Nothing in these Terms excludes remedies or rights that cannot lawfully be excluded.

Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Breach of statutory consumer rights
• Any other liability that cannot legally be excluded

Subject to applicable law, AnchorPage is not responsible for losses caused by:

• Incorrect or incomplete client information
• Client-approved content
• Unauthorised client changes
• Third-party platforms or suppliers
• Lost sales, opportunities or anticipated profits
• Reputational response to published content
• Events outside our reasonable control
• Failure to maintain backups
• Use of Deliverables outside their agreed purpose

For business clients, any financial liability cap will be stated in the Project Agreement. A limitation intended to apply to a consumer will apply only to the extent that it is lawful, fair and transparent. UK guidance emphasises that consumer terms must not create a significant unfair imbalance and should be clearly expressed.

Indemnity for Business Clients

Where lawful and expressly agreed, a business client may be required to indemnify AnchorPage against third-party claims arising from:

• Materials supplied by the client
• Lack of necessary permissions
• Defamatory or unlawful client instructions
• Intellectual-property infringement
• A serious breach of the Project Agreement

This provision does not apply to consumers where it would be unfair or unlawful.

Force Majeure

Neither party will be responsible for delay or failure caused by events beyond reasonable control, including:

• Serious illness
• Natural disasters
• War or civil unrest
• Government restrictions
• Major internet or infrastructure failure
• Cyber incidents not caused by a failure to take reasonable care
• Strikes
• Supplier or platform disruption
• Printing or logistics interruption

The affected party should communicate promptly and take reasonable steps to reduce disruption.

Complaints

Clients should raise concerns promptly by emailing:

info@anchorpage.co.uk

Please include:

• Your name
• Project title
• Nature of the concern
• Relevant documents
• The outcome you are seeking

We will review the complaint and aim to respond within a reasonable period.

Consumers retain any rights to pursue available statutory remedies or independent dispute resolution.

Data Protection

Personal information is handled in accordance with our Privacy Policy and applicable data-protection law.

The Privacy Policy explains how we collect, use, store and protect personal information.

Changes to These Terms

We may update these website Terms and Conditions to reflect changes in:

• Law
• Regulation
• Services
• Technology
• Business processes

The version applying to a paid project will normally be the version incorporated into the applicable Project Agreement, unless a lawful amendment is agreed.

The latest website version will show the updated date.

Severability

If any provision is found invalid or unenforceable, the remaining provisions will continue to apply.

The invalid provision will be interpreted or adjusted only as far as legally permitted.

No Waiver

A failure or delay in enforcing a right does not mean that the right has been waived.

A waiver must be clear and applies only to the specific circumstances stated.

Third-Party Rights

Unless expressly stated otherwise, no person who is not a party to the relevant agreement has a right to enforce it under the Contracts (Rights of Third Parties) Act 1999.

Governing Law and Jurisdiction

These Terms and Conditions and any non-contractual dispute are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction, subject to any mandatory consumer right to bring or defend proceedings in another part of the United Kingdom or another competent jurisdiction.

Contact Information

Questions about these Terms and Conditions should be sent to:

AnchorPage Publishing & Media House Ltd
Trading name: AnchorPage Publishing & Media House
Website: anchorpage.co.uk
Email: info@anchorpage.co.uk